Aromacare – Consumer Warranty Statement
Aromacare – Consumer Warranty Statement
Aromacare provides this warranty to consumers in relation to our Products, in addition to all rights and remedies available under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law). The benefits provided under this warranty are in addition to, and do not limit, a consumer’s rights under Australian Consumer Law.
Warranty Period
12 months from date of purchase.
Warranty Coverage
This warranty applies only to devices purchased from Aromacare.
Aromacare warrants that during the Warranty Period, Products will be free from defects in Workmanship and Materials under normal use.
If a Product fails to operate correctly due to faulty Workmanship or Material during the Warranty Period, Aromacare will — at its option — repair, replace, supply equivalent goods, or reimburse the cost of those remedies.
What is Not Covered
- Damage caused by misuse, improper handling, or unauthorised repairs
- Wear and tear due to normal use
- Damage due to unauthorised modifications or repairs
- Essential oil, skin care, spray and In-care program products.
- Damage from misuse, abuse, neglect, accidents, or improper installation/operation
- Damage occurring in transit (where transport was not arranged by Aromacare)
The warranty is void if Products are altered or used with unapproved parts/3rd party essential oil products or attachments that may cause abnormal stress or incorrect operation.
How to Make a Claim
To make a warranty claim:
1. Notify Aromacare as soon as the defect is identified.
2. Provide:
- Proof of purchase
- Description of the fault
- Photos/videos if applicable
3. Aromacare will assess the claim and advise if a repair, replacement or refund is appropriate.
If requested, the Product or part must be returned for assessment. Where applicable, the consumer is responsible for freight costs associated with returning the Product and receiving any replacement.
Australian Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact
Aromacare Customer Support
PH: 1800 781 829
8/2-6 Apollo Ct, Blackburn VIC 3130
www.aromacare.com.au